Terms of Service

Service Scope

U9VPN provides cross-border network acceleration subscriptions. Users retrieve their subscriptions through the panel and use them with supported clients. The service covers 120+ countries / 240+ routes and supports Windows / macOS / iOS / Android / Linux. Available routes and client access requirements are as shown in the panel.

Subscriptions provide network connectivity only; accounts, memberships, and usage licenses for third-party websites, apps, or content platforms are not included. When accessing those services, users must still follow their regional policies and terms of use. Availability of specific content depends on the actual access result.

Account and Subscription Rules

No email address is required; a username and password are all that is needed to create an account. Users must keep their login details and subscription links secure and are responsible for activity under their accounts. Subscription links are access credentials and should not be posted on public pages, in groups, or in code repositories. If a link is exposed or used unexpectedly, stop sharing it and contact support through a ticket.

There is no limit on the number of devices that can be online at the same time, for the account holder's personal devices. This does not permit reselling or renting accounts, sharing subscriptions with others, or providing access on their behalf. Automated requests or unusual concurrent activity must not disrupt the service. Accounts and subscriptions may not be used for unauthorized commercial distribution.

Billing and Refunds

Monthly subscriptions: ¥9.9/month includes 60GB, ¥18/month includes 250GB, and ¥28/month includes 500GB. Data resets monthly on the activation date; upgrade price differences are prorated for the remaining days. Data packages: ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. They remain valid until used and never expire. Payment methods: Alipay / WeChat Pay / USDT.

You may request a full refund for any reason within 30 days of your first payment. To apply, sign in to the user panel and submit a support ticket with the relevant order details and refund request. No reason is required. Do not include your password or full subscription link in the ticket.

Refund requests are reviewed against order records and verified with the payment channel. The time it takes for funds to arrive depends on the payment channel. Requests made after the period above may be submitted through a support ticket for review, but are not covered by the full-refund promise for any reason described in these terms. Verification does not change the promised period or full-refund coverage.

Acceptable Use

Users must comply with the laws and regulations applicable where they are located and where they use the service. The service must not be used for unlawful purposes. Prohibited conduct includes fraud, violating others' privacy, distributing illegal content, infringing intellectual property, accessing systems without authorization, or disrupting other people's networks.

Using international routes does not remove a user's responsibility for their own actions. U9VPN's anonymous, no-logs policy does not authorize unlawful activity. In response to an abuse report, the service may review relevant records and take necessary restrictive measures.

Availability and Liability

Connection quality can be affected by local networks, carrier routing, device settings, maintenance, and third-party service policies. U9VPN does not guarantee that every route will connect at all times, or that specific apps, regional content, or third-party accounts will always be available.

If you encounter a problem, try changing routes and checking your subscription status, then submit a support ticket with your device platform and a description of the issue. Keep your own copies of important information, and do not rely on this service as the sole connection method for critical business operations. Liability is determined by applicable law; these terms do not exclude liability that cannot legally be excluded.

Account Termination and Changes to These Terms

U9VPN may restrict connections, suspend, or terminate accounts for unlawful use, resale or sharing, deliberate service disruption, or other violations of these terms, depending on the circumstances. If you disagree with an action, you may request a review through a support ticket. Account actions do not replace verification of any applicable refund rights.

When service rules change, this page will be updated with the revised terms and the month of the latest update. Important changes affecting service rights will be announced on the site or through the user panel. Users should review updates; if you do not accept them, you may stop using the service and contact support through a ticket. See the Privacy Policy for information about privacy practices.